Skip to main content

DutyTrace support

How can we help?

Start with the guidance below. If the issue continues, send the details to support so it can be investigated.

Signing in

Confirm your email address, then ask your organization administrator to verify that your account is active.

Joining a team

DutyTrace uses secure invitations. Open the latest link from your administrator before its expiration date.

Installing DutyTrace

On iPhone, open DutyTrace in Safari and choose Share → Add to Home Screen. Supported browsers may also show an Install option.

Task or permission questions

Your role and department control available actions. Contact your manager or organization administrator first.

Contact support

Include your organization, task number if applicable, device/browser, and what you expected to happen. Never send your password or an active invitation link.

Email support@dutytrace.com

Looking for account access? Ask your administrator for an invitation, or return to sign in.